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FAQ

Do I need Horse Experience?

NO – all sessions take place on the ground. There is NO riding involved with EFP. Additionally, Dr. Emily will go over safety protocols to make the session feel comfortable and safe.

What do I wear?

Please dress for the weather. We do not require boots but they are recommended. For your safety, we do require closed toed shoes while working with any of the animals. If it is an office session, this is not required. We do ask that if it is sunny please do not wear sunglasses. Horses need to see your eyes as they rely on facial expressions. It is okay to wear a hat on sunny days. Please do not forget about sunscreen (even in winter) on sunny days!

What about Wisconsin weather?

This is Wisconsin and unexpected weather changes can occur. In most cases, we are still able to hold the EFP session whether it is in the barn or dressed appropriately for outside. If the weather is below 20 degrees or there is thunder/lightening the session will be changed to either in office or telehealth.

Since you are a farm, can I bring my dog?

Even though we do love animals, for the safety of the horses and other creatures on the farm we ask that you leave your pets at home. We do not mind looking at pictures of them though. If you have a disability and have a service animal please contact Healing Hearts Sanctuary to discuss further. Please note that emotional support animals are not considered a service animal.

Are there bathrooms?

Currently, we have an ADA porta-potty on the farm for clients to use. We strongly encourage you to use the bathroom before arriving on the farm.

What if I am allergic to horses?

It is recommended that you consult with your doctor prior to agreeing to EFP sessions about your allergies. If the doctor provides written approval for you to participate in EFP then we can move forward. Our concern is everyone’s safety.

What are  your fees and do you accept insurance?

Healing  Hearts Sanctuary, LLC does accept some insurances. Please see the list under “services.” If you have insurance, you are responsible for any co-payments and  deductibles. All co-payments are due at the start of the session. Healing Hearts Sanctuary accepts cash, check, and credit card (through the patient portal). It is your responsibility to provide Healing Hearts Sanctuary with accurate insurance information.

If Healing Hearts Sanctuary does not participate with your insurance plan you can pay out of pocket for the sessions. We can then provide you with a bill that you can submit to your insurance for possible (not guaranteed) reimbursement. Please check with your insurance PRIOR to the first appointment regarding reimbursement. All session fees would be due at the start of the session.

Initial psychosocial assessment (intake, 60 minutes) = $200

Individual session (50 minutes) = $150

Family session (50 minutes) = $160

Group session (90 minutes) = $120/person

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.

Healing Hearts Sanctuary also participates in the Comprehensive Community Services (CCS) program and Children’s Long-term Support (CLTS) program with Dodge County. Please contact your service facilitator to discuss a referral to Healing Hearts Sanctuary.

**Please note that fees may be subject to slight adjustment depending upon the discretion of Healing Hearts Sanctuary**